Refund and Cancellation Policy

WP Static Shield from Tulapp

Last updated: 20 August 2026

Static Shield Pro is a recurring, annual digital software subscription. This policy explains cancellation, what happens to your access afterwards, and when a refund applies. It should be read together with the Terms and Conditions.

1. Overview

Static Shield Pro renews automatically once a year unless you cancel before the renewal date. Cancelling and refunding are different things, covered separately below.

2. Cancelling Future Renewal

You can cancel your subscription at any time from your Tulapp account. Cancelling stops the next renewal charge — it does not end your current, already-paid period early, and no partial refund is issued for the unused portion of a period you cancel part-way through.

3. Access After Cancellation

After cancelling, Pro access continues until the end of the period you already paid for. Once that period ends, the licence reverts, and the affected site(s) fall back to Lite — your static release and any already-applied protection stay exactly as configured; cancelling never retroactively removes anything already in place.

4. Refund Requests

Because this is recurring digital software rather than a one-time physical purchase, we do not offer blanket refunds for "change of mind" once access has been delivered. That said, refund requests are evaluated case by case — contact support@tulapp.com with your order details and the reason for the request, and we will respond in good faith. Common cases we do consider:

• a duplicate or accidental payment (see section 5);
• a payment charged in error (wrong amount, wrong number of sites);
• exceptional circumstances where the Service could not be used as described.

5. Failed, Duplicate, or Incorrect Payments

A failed payment never results in a charge — no subscription is activated and no refund is needed. A genuine duplicate charge (the same order paid twice due to a technical issue) is corrected promptly once identified: contact support@tulapp.com and we will reverse the duplicate charge. This is a correction, not a "refund" in the buyer's-remorse sense.

6. Statutory Consumer Withdrawal Rights (EU)

If you are a consumer in the EU, you have a 14-day right to withdraw from an online purchase without giving a reason. Static Shield Pro combines two things EU law treats differently, and this right is not simply lost the moment you pay:

• The ongoing Tulapp Cloud service (your licence, monitoring, verification, and related cloud features) starts immediately once payment completes. Requesting that immediate start does not waive your withdrawal right — if you withdraw within the 14-day period after service has started, you remain entitled to withdraw, but you will owe a proportionate amount for the service actually supplied up to the moment you withdraw, calculated pro rata against the annual price. This is the standard "pay only for what you used" rule for services begun at your request during the withdrawal period, not a waiver.
• The downloadable Static Shield Pro plugin file is separate digital content you download yourself, whenever you choose, from your Tulapp account — it is not sent to you automatically at checkout. Your right to withdraw specifically from that downloadable content ends once you start that download, provided you requested it and acknowledged this at the time (this does not affect your rights regarding the cloud service above).

The checkout consent checkbox asks you to confirm the above, separately from agreeing to the Terms. If you would rather we hold off starting the cloud service so your full withdrawal right is preserved, contact us before paying and we'll arrange that.

This section does not limit any other mandatory consumer-protection right that applies to you under the law of your country of residence.

7. How to Request a Cancellation or Refund

• Cancel a renewal: from your Tulapp account under Subscription, or by emailing support@tulapp.com.
• Request a refund or report a payment issue: email support@tulapp.com with your order details.

8. Contact

ClickSmash B.V. (trading as Tulapp) KVK 93178085 · VAT NL866302566B01 Grote Sparrenlaan 3, 2121 CZ Bennebroek, The Netherlands

Email: support@tulapp.com · Phone: +31 20 717 3360 See also the Contact page.